About DQSManagement System Advisory CouncilImpartiality StatementOur VisionComplaint handling procedures

DQS India

DQS India (Registered as Deutsch Quality Systems (India) Private Limited) is the Indian
subsidiary of DQS Holding GmbH.

DQS Holding GmbH, with its registered office in Frankfurt, is the headquarters of DQS Group
and as such controls the international business development of currently more than 80
offices in over 60 countries. With 2,500+ international auditors, DQS Group serves almost all
business sectors, including Automotive, Aerospace, Telecommunications, Medical & many
more.

Shareholders of DQS Holding GmbH are the German Association for Quality (DGQ), the
German Institute for Standardization (DIN) and the US product safety certification body
Underwriters Laboratories (UL) Inc., with a share of 27.8% each. Other shareholders are the
German industry associations HDB (German Construction Industry Association), Spectaris
(German Hightech Industry Association), VDMA (German Engineering Association), and ZVEI
(German Electrical and Electronic Manufacturers’ Association).

DQS Holding GmbH is a founding and full member of the international certification network
IQNet, a global association of about 40 certification bodies with more than 200 offices.
DQS is among the top 5 global certification bodies. Today, the service portfolio of DQS
comprises assessments and certifications to more than 100+ Standards, as well as company
specific requirements.

A passion for quality is what drives DQS India. We seek customers who share the same
passion. A quality that sustains over time and helps the business evolve and not just grow.

Simplify – Clarify – Energize

dqs-india-group

Management System Advisory Council (MSAC)

As part of our growth at the national level in India, we are proud to have the Management System Advisory Council (MSAC) as an integral part of our Operations. This Committee has members from both external organizations and DQS India. The Committee is expected to review that impartiality and neutrality is ensured while taking decisions regarding grant of certification to various standards and these decisions are not affected by any commercial interests of the organization.
Terms of Reference for the MSAC:

  • Advise in the development and implementation of policies relating to impartiality and neutrality
  • Ensure adequate checks and balances so as to avoid interference of commercial or other considerations in the certification activities.
  • Conduct a review, at least once annually, of the impartiality and neutrality of the audit, certification and decision making processes of DQS India.
  • This is a non-monetary membership position.

Impartiality Statement

We, at DQS India, hereby stand committed to ensure that we carry out our Management System Certification activities impartially throughout the System Certification process. We are also committed to ensure that any other activities taken up by us as an organisation will not constitute a Conflict of Interest with the Management System Certification process.
The potential threats to the Conflicts of Interest are evaluated and managed by the organisation in a structured manner and we ensure that the decision making process is objective in nature and is based on the evidences provided by the client.

Our Vision

“We are the preferred partner for certification, auditing, and assessments; recognized for our competence in supporting business success and organizational health of our customers.”

Mission wooden sign with a highway on background

Complaint handling procedures

PURPOSE

To define the process for identifying, processing, trending, closing and reporting of corrective actions, preventive actions, customer complaints and opportunities for Improvements. This process includes: containment, root cause analysis, corrective action and implementation within the defined time frames to ensure conformance to the applicable standard is reestablished.

SCOPE

This procedure applies to all DQS affiliates, management and personnel involved in the corrective/preventive action process.

DEFINITIONS

CAR – Formal corrective action report used for Level 1 nonconformance
NC – General terminology regarding corrective and preventive actions
Risk Levels:
Level 1 – Requires a formal Corrective action including: immediate correction, a systemic root cause using a problem solving method and corrective action that must identify the causal relationships associated with the defined NC. The verification of implementation must clearly demonstrate the actions taken are effective. The VP will summarize the Level 1’s issued and presented during the monthly management review.
Level 2 – Requires investigation to determine if correction is required. If correction is needed, it will be limited to correction with evidence the actions taken were effective to correct the issue. The VP will determine if trending is required regardless if correction was required.