ISO 20000-1

IT service organizations and IT departments in organizations rely on the ITSM best practices from ITIL® to improve service quality and optimize cost. Claims of compliance to ITIL® are often a self-declaration or based on an assessment report from a consultant. Third party certification against ITIL® is not possible because it is not a standard. In order to address this issue, ISO introduced ISO 20000-1 in 2005, which provides specifications for IT Service Management. These specifications can be met following the guidelines provided in ISO 20000-2: Code of Practice. ITIL® best practices supplements ISO 20000-1 by providing the best practices.

Some of the main reasons for the popularity of ISO 20000-1:2011 include:

  • It provides a brief roadmap for implementing ITIL®
  • An annual surveillance audit helps to demonstrate incremental improvement
  • There can be significant cost savings compared to an ITIL® assessment

Benefits of ISO/IEC 20000:

  • ISO/IEC 20000-1 certification provides objective evidence of compliance to ITIL best practices
  • Competitive advantage
  • Easy roadmap to IT Service Management implementation
  • Certification drives continual service improvement
  • Provides a scalable standard which can be applied to any size IT operation
  • Third party endorsement of compliance to ITSM best practices.
  • For internal IT, ISO 20000-1:2011 certification increases perceived value of IT services
  • Performance improvements such as:
    • Reduction of system outage
    • Reduction of critical incidents
    • Increased system availability

Benefits of ISO 20000-1

Certifications Process

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