Knowledge Solution CenterCustomised AssessmentsBrand Image AssessmentsEnergy AuditsWater AuditFacilitationsSupplier (Vendor) Evaluationse SolutionsErgonomics Trainings & AssessmentsOrganisational Health AssessmentsSafety Excellence

Knowledge Solution Center(KSC)

Knowledge Solution Center is the accrued result of all our experiences and expertise in the field of quality processes. As an organization we believe it is our duty to impart onto our eligible clients what we know in terms of our knowledge of all that is to do with business processes and quality. A quaint characteristic of what we reckon transforms our clients to more than just a follower of this process, but to a more sophisticated level such as understanding and evolving by using corrective measures to ensure the delivery and sustainability of these processes.

Customised Assessments

Assessments can be standard assessments where we carry out the Third party assessments against the generally accepted standards and/or models. These may include the assessment of Business Processes against international Business Excellence models like Malclom EFQM for organizations looking for going towards CII-Exim Award.

The other services under this head include assessment of the organization and/or its suppliers against the Security Vulnerability Assessment; Environment Health and Safety Legal Requirements in India; assessment of special manufacturing processes using special tools like CQI9 and CQI12; assessment against Responsible Care Guidelines published by Indian Chemical Council (ICC); and Laboratory Assessment against ISO 17025. Assessments can also be carried out against the standards developed by team of DQS India like Environment Health and Safety Risk Assessment using exclusive tool which is based upon ISO 31000 and Failure Mode Effect Analysis.

Brand Image Assessments

Essentially speaking a brand is a promise. And all the elements that constitute a brand are the materialization of that promise. Although a large number of organizations believe in investing on this materialization it gets eroded as the very same organization grows. This materialization, which we conveniently call the brand image or identity, is a sensitive and a very powerful aspect of any organization. It can be seen that a brand image is directly proportional to the sales or business of any organization. In essence it covers a large part of what your organization communicates to all its consumers.

DQS in all its expertise of evaluating and assessing several facets of an organization proves to be a very strong player in streamlining all the elements involved in the delivery of your brand communication, especially when it comes to the service module of any business. Here is what DQS has to offer in this regard,

Execution Approach:

Development of assessment questionnaire, alignment with organizational priorities

And conduct of the assessment would be done based on the following:

  • Organizational policy for positioning the Brand image covering the 4P’s of Marketing (Product, Price, Place & Promotion).
  • The organizational processes supporting the 4Ps.
  • The distribution & customer service strategies (Including the assessment of any tools used).
  • Expectation of the retailer performance.
  • Organization approach for the brand positioning with different target markets.
  • Quality standards deployed.
  • Review of the related organizational processes with brand image.
  • Development of assessment questionnaire
  • Screening of the assessment check sheet & alignment with the organizational Expectations.
  • Determining the quantifiers for Assessment evidence collection including the Primary & secondary evidences for specific & generic conclusions. The quantifiers would cover the elements related to People, Processes, Infrastructure, Environment & Ambience, Service level requirements, Material usage like spares and equipment /tools used in repair services, Competency requirements for Personnel involved in servicing & repair activities.
  • Determination of the sample selection.
  • Categorization method for the evidences collected in the assessment
  • Scoring methodology based on the organizational needs stressing the key requirements for the brand positioning.
  • Determination of the assessment frequency & assessment coverage in the target markets.

Energy Audits

We at DQS India believe and know, that there is a lot more to saving energy in any organization than just pseudo superficial efforts. With our expertise on setting standards ofprocesses, saving energy in an organization is no different from setting a process. Talk to our representatives to learn more about this function. Surely this is an edge to your overhead cost cutting process


Water Audit

A Water Audit is a systematic approach of identifying, measuring, monitoring and optimizing the Water Consumption for various
activities in industry and providing gaps and suggestions to improvement plan to conserve water. DQS India has experts who have decades of experience in Water Domain, & they come with a sound knowledge on Water Quality, Water Balancing & Water Conservation Techniques.



Facilitations can be carried out where companies need handholding on certain subjects like Project Management in Software, Productivity improvement specifically focusing on material, energy and waste management; Measurement System (MS) for Automotive and Telecommunication sectors, CMMI of IT and non IT.

This will be in line with conflict of interest policy of DQS India.

DQS India will not conduct facilitations where they have done the certifications.

Supplier (Vendor) Evaluations

The Vendor Assessment is customized to suit the requirements of each OEM / Organizations. The assessments generally cover supplier system on quality leadership, supplier base management, manufacturing process control, corrective and preventive quality, six sigma techniques and lean manufacturing. Each supplier is assessed based on size of supplier or criticality of product and process. A detailed report specifying score and gaps with respect to is presented at the end of the assessment and subsequent follow up assessments are conducted so as to see the improvement in the areas identified.

e Solutions

DQS e Solutions: Innovative approach to develop Management Systems and People, now possible Online

DQS Group offers innovative approaches for the further development of management systems and people. The experts, auditors, and customers of DQS Group have more than 25 years of experience in the field of auditing and certification. They have distilled their knowledge in standards, methods, and techniques into a user-friendly tool designed to improve management systems as well as personal qualifications. Organizations around the world stand to benefit from their expertise and well-founded know-how.

Under the guidance of a personal online coach, customers may choose from two different areas: e Assessments or eLearning.

e Assessments – an assessment tool for management systems and processes. Self-assessments evaluate the system and result in a structured report, identifying both strengths and opportunities for improvement. This program can be used as a basis for internal audits, for verifying the maturity of implemented management systems, and to demonstrate one’s own achievements to customers by way of a documented self-declaration. The system is measurable, so that all findings can lead to actions with the aim of continuous improvement.

e Learning – a tool for qualifying personnel at any level. e Learning provides staff members, experts and managers with an opportunity to ‘learn from the best’, and gives documented evidence of that knowledge. Learners are encouraged to broaden their horizons in the areas of management systems, standards, and auditing. Auditors and other experts share their know-how in order for learners to know, to understand – and to implement.

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Ergonomics Trainings & Assessments

Back & Neck Pains, Fatigue, Low Employee Morale and Productivity Loss – sounds familiar?

Most of these issues are caused due to Ergonomicallynon-complaint work places.

Ergonomics by definition means – “The applied science of equipment design, as for the workplace, intended to maximize productivity by reducing operator fatigue and discomfort”.

With Medical doctors on our panel, DQS India offers Evaluations and Training Programs to obtain the skills and knowledge needed to recognize, evaluate, and control ergonomic risk factors in the workplace. With the imbibed knowledge, you can improve work setting, increase productivity, reduce employee downtime from ergonomic injuries, and improve worker safety while preventing injury, thereby boosting the morale of the employee and in turn a cost-benefit to the employer.


Ergonomical Compliance Assessment

Ergonomic assessment of the workplace will be carried out with the help of standard Qualitative assessment methods or Quantitative assessment tools depending on the requirements.

Quantitative estimation of risk factors helps better in evaluating and prioritizing various risk factors and also for finding out the effect of interventions during future assessments.


Ergonomics Training:

Duration: Half a Day Training Program


  • Basics of Ergonomics and its importance at workplace
  • Work related musculoskeletal disorders in brief
  • Risk factors for ergonomic hazards
  • Intervention strategies
  • Organize your workstation properly
  • Ergonomic tips for,
    • Manual Material Handling – lifting, carrying, pushing, pulling etc.
    • Proper work postures
    • Sitting / Computer workstation


GC Mark for Ergonomically Safe Workplace

Reach for Excellence

ergonomic-trainingDQS India, can offer GC Mark for Ergonomically Safe Workplace, for enhancing your internal customer, your employee’s trust and also providing you the Global Conformance via the GC Mark program.


Organisational Health Assessments

Organisational health in essence is about making a company work effectively by identifying loop¬holes, setting them right and thus increasing productivity and being cost effective. All these factors in turn enhance the Organizational health.

The advantage of organizational health is massive. By identifying areas of improvement and correcting them, processes run smoothly thus decreasing the time consumed per job.

With the current state of competition and the survival of the fittest becoming crucial, it is im-portant to develop a competitive advantage over the peers / competition. Organisational Health when right will enforce the proper functioning and thus enhance the success ratio of the organ¬isation in totality.

We at DQS India have our vision very much in sync with the fact that the Organisational Health of our customers is central to our business success and have the required capability and expertise to support organisations in their growth responding to the needs of Quality, Environ¬ment, Health, Safety, Processes, Finance, Customer Satisfaction and much more. Call us to help you reach the next level.


Safety Excellence

Promoting Safe Behaviour at work is critical to managing health and safety as behaviour turns systems and procedures into reality. On their own, good systems do not ensure successful health and safety management, as the level of success is determined by how organizations ‘live’ their systems.

Behaviour Based Systems (BBS)

Behaviour- based safety systems are typically introduced in organizations with established safety management systems who are seeking continuous improvement. Implementation of such a system requires,

  • Resolve
  • Time
  • Committed senior management support

We at DQS India have developed a mutli-level approach that we believe will help implement a robust, healthy BBS at your organisation. This approach comprises of three phases,

Phase – 1:

Data collection through site walks, interviews, document reviews and related processes.

Phase – 2:

We conduct a process safety management and Lean Behaviour-Based Safety Management workshop spanning several days. This program lays the foundation to the safety culture at your workplace

Phase – 3:

We take the plan to reality. We execute the implementation plan based on criticality and cost effectiveness.

Process Safety Management (PSM)

PSM is a management program based on the implementation of key components across three vital touch points: People, Technology and Facilities. The PSM process is based on the control or elimination of hazards by addressing all the relevant components of site operations. We, at DQS India, apply 14 PSM elements to the three touch points to ensure maximum process safety.

The process followed:

  • Is comprehensive when required by regulation
  • Exceeds compliance when it makes good business sense
  • Is applied in whole or in part to other operations consistent with commitment

We strongly believe that safety is good business and we implement PSM with the following underlying philosophy:

  • Establishing an organisation-wide safety culture
  • Providing Management Leadership involvement and commitment
  • Achieve Business Safety Excellence through Operating discipline

Process Hazard Analysis (PHA)

The process Hazards Analysis is a component of the PSM program. The key parts to a PHA include:

  • Review of incidents, previous studies, process and facility
  • Changes and process hazards
  • Identify hazards
  • Analysing risks
  • Mitigating risks
  • Incorporating inherently safe processing review
  • Analysing human factors

The hazard identification and risk analysis steps use technologies such as

  • What-if
  • Failure mode and effect
  • Consequence analysis
  • Facility siting studies
  • Layers of protection Analysis
  • Fault- free analysis

(Quantitative Risk Analysis is used only wherever it is justified)

Disaster Management (DM)

Disaster Management and recovery from a disaster is as important as the steps taken to prevent one in the first place. Our solutions help you:

  • Prepare an emergency plan based on comprehensive data we receive from you. This requires a complete micro- level view into your organization, its line of business and work, people, vulnerability to disaster etc.
  • We then provide training to various response groups bases on our plan
  • DQS India then oversees and supervises a mock drill based on the plan and thereafter we suggest improvements in plan, preparedness levels and the hardware/software that is required to make this plan successful